Lounge Services by Performa brings together the considerable experience of gategroup companies to design, manage and service VIP lounges for travelers.

Performa has an extraordinary depth of understanding in delivering guest experiences that surprise and differentiate, employing a client’s own identity to enhance customer satisfaction in the lounges in a highly cost-effective manner.

Lounge Services by Performa offers turn key solutions, including recruitment and training of selected lounge attendants who are highly motivated individuals with a strong foundation in guest service delivery.

Notable examples of our work in lounges include SkyTeam’s first co-branded facility at London Heathrow Airport and Emirates’ lounge services in London and Hong Kong. Performa has further been handling end-to-end management of Etihad's First Class lounge in Frankfurt and the provisioning of food services to the lounges for Air France, SAS, American Airlines and many others. 

Investing in your lounge is key to stimulating loyalty and retaining premium customers.  Our focus is centered on the creation of award-winning, signature service to help you achieve that mission. 

Explore the ways we can help guide your project, optimally fulfilling your lounge requirements and ensuring your brand ethos influences all project elements along the way:

• Lounge Design & Development
• Lounge Operations