For more than two decades, Performa has been working with airlines, airports and hotels to design and improve customer environments and experiences. This is done by developing brand-linked service platforms and training programs, but also through approaching brands holistically, considering all customer touch points.

Performa is now taking a fresh approach backed by these years of experience to extend its services to lounges for travelers and to major events. Examples of our lounge clients include the SkyTeam airline alliance at its first joint facility at London Heathrow Airport and Etihad’s First Class lounge at Frankfurt Airport.

Performa also counts among its many past clients some of the world’s most prestigious airlines and hotels, including Cathay Pacific, Malaysian, ANA, Lufthansa, the Savoy Moscow, and various Shangri-La Hotels and Resorts.

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