For airlines and hotels the brand lives within the guest experience. For more than two decades, Performa has been working with airlines, hotels and airports to design and improve customer environments and experiences. This is done by developing brand-linked service platforms and training programs, but also through approaching brands holistically, considering all touch points.

Performa goes to incredible lengths to ensure that every possible detail is taken into consideration when building the customer environment and experience; from the way staff greet customers, to the quality of wine served in an airline’s First Class, to the quality and cut of the linen in a hotel’s Presidential Suite. Performa strategies ensure that every point of engagement is on-brand, enhancing brand value and encouraging customer loyalty.

Performa counts among its many clients some of the world’s most prestigious airlines and hotels, including Cathay Pacific, Malaysian, ANA, and Lufthansa, the Savoy Moscow, and various Shangri-La Hotels and Resorts, respectively. The strategies that it recommends and implements for its clients differentiate and enable a brand experience that addresses global challenges in the most competitive of all service environments.

Performa Lounges
Find out more about our new dedicated Lounges division